Shipping Policy
At Sugar High Gummies, we want every order to be handled carefully and delivered as smoothly as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are typically processed after payment has been successfully confirmed. Processing times may vary depending on order volume, product availability, weekends, holidays, and other circumstances.
Once your order has been processed and shipped, you may receive a confirmation containing available tracking information.
Please make sure your shipping address is accurate and complete when placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.
Shipping Availability
Shipping availability depends on the products ordered and the laws and regulations applicable to the destination.
Certain products, including products containing THC, cannabis, CBD, or other regulated ingredients, may be subject to restrictions based on location. We only ship products to destinations where the shipment and sale are legally permitted.
Customers are responsible for ensuring that their orders comply with applicable local laws. We reserve the right to cancel an order if we determine that shipment to the requested destination is not permitted.
Shipping Times
Estimated delivery times may vary depending on the destination, shipping method, carrier, weather, holidays, and other circumstances outside our control.
Any delivery timeframe shown at checkout is an estimate rather than a guaranteed delivery date. Carrier delays may occasionally occur.
Shipping Costs
Shipping charges, if applicable, are displayed during checkout before an order is completed. Shipping costs may vary based on the destination, order size, shipping method, and other applicable factors.
Tracking
When tracking is available, tracking information will be provided after the order has been shipped. Please allow some time for the carrier’s tracking system to update after receiving your tracking information.
If tracking indicates that a package has been delivered but you cannot locate it, please first check around the delivery location and contact the shipping carrier if necessary.
Delayed or Lost Packages
While we work to ensure orders are shipped correctly, once a package has been transferred to the carrier, delivery is also subject to the carrier’s handling and delivery procedures.
If your package appears to be delayed, please check the tracking information and contact the carrier. If you believe your package has been lost, contact us with your order details so we can determine what assistance may be available.
Incorrect Shipping Information
Customers are responsible for providing an accurate shipping address at checkout. If you notice an error after placing an order, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
Age-Restricted and Regulated Products
Some Sugar High Gummies products may contain THC, cannabis, CBD, or other regulated ingredients. Such products may be subject to age-verification, shipping, possession, and other legal requirements.
We do not knowingly ship regulated products to locations where doing so would violate applicable law. Customers must meet all applicable legal age requirements and are responsible for complying with the laws in their jurisdiction.
Contact Us
If you have questions about an order, shipping status, or delivery, please contact our customer service team with your order number and relevant shipping information.
We are committed to providing a clear and reliable shopping experience while complying with applicable shipping and product regulations.
Last Updated: August 2026
Shipping policies, delivery times, product availability, and legal requirements may change. Please review the applicable information at checkout before completing your purchase.