Refund & Return Policy
At Sugar High Gummies, we want you to feel confident when placing an order. This Refund & Return Policy explains when refunds, returns, replacements, and order cancellations may be available.
Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it. We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or contains an incorrect item, please contact us as soon as possible after delivery.
Include your order number and, when appropriate, clear photographs of the package and product. We will review the issue and determine whether a replacement, store credit, or refund is appropriate.
Returns
For health, safety, and regulatory reasons, certain gummy and edible products may not be eligible for return once they have been shipped or delivered.
Products containing THC, cannabis, CBD, or other regulated ingredients may be subject to additional restrictions. We do not accept returns that would violate applicable laws or regulations.
If a product is eligible for return, we will provide instructions before you send anything back. Please do not return a product without contacting us first.
Refunds
If your refund request is approved, the refund will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account depends on your payment provider or financial institution. Processing times may vary.
Shipping charges may be non-refundable unless the refund is related to an error on our part, a damaged product, or another circumstance where a refund is determined to be appropriate.
Non-Refundable Situations
A refund may not be available for:
- Products that have been opened or used when the issue is not related to a defect or shipping damage.
- Products damaged after delivery due to improper storage or handling.
- Orders where the customer provided an incorrect or incomplete shipping address.
- Orders refused or returned because the recipient was unavailable or did not meet applicable age requirements.
- Products that are not eligible for return under applicable law.
- Changes of mind after an order has been processed or shipped, where cancellation is no longer possible.
Missing or Lost Orders
If your order does not arrive, first check the tracking information provided by the carrier. If the tracking information indicates an unusual delay or a delivery issue, contact us with your order number.
We may work with the shipping carrier to investigate the shipment and determine the appropriate resolution.
Refund Eligibility for Regulated Products
Products containing THC, cannabis, CBD, or other regulated ingredients may have specific return and refund restrictions. Any refund or replacement must comply with applicable laws and regulations.
Customers are responsible for reviewing product information and ensuring they are legally permitted to purchase and possess regulated products before completing an order.
How to Request a Refund
To request a refund, replacement, or resolution for an order issue, contact our customer service team and provide:
- Your order number
- The email address or contact information associated with the order
- A description of the issue
- Photos or other supporting information when relevant
We will review your request and respond with the available options.
Policy Changes
Sugar High Gummies reserves the right to update this Refund & Return Policy when necessary to reflect changes in our business practices, products, payment providers, or applicable laws.
Last Updated: August 2026
This policy is subject to applicable consumer protection and product-specific laws. Where local law provides rights that cannot legally be excluded or limited, those rights will continue to apply.